Optimize customer engagement with reinforcement learning

Favorite This is a guest post co-authored by Taylor Names, Staff Machine Learning Engineer, Dev Gupta, Machine Learning Manager, and Argie Angeleas, Senior Product Manager at Ibotta. Ibotta is an American technology company that enables users with its desktop and mobile apps to earn cash back on in-store, mobile app,

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Shared by AWS Machine Learning March 24, 2022

Expedite IVR development with industry grammars on Amazon Lex

Favorite Amazon Lex is a service for building conversational interfaces into any application using voice and text. With Amazon Lex, you can easily build sophisticated, natural language, conversational bots (chatbots), virtual agents, and interactive voice response (IVR) systems. You can now use industry grammars to accelerate IVR development on Amazon

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Shared by AWS Machine Learning March 23, 2022

Enable conversational chatbots for telephony using Amazon Lex and the Amazon Chime SDK

Favorite Conversational AI can deliver powerful, automated, interactive experiences through voice and text. Amazon Lex is a service that combines automatic speech recognition and natural language understanding technologies, so you can build these sophisticated conversational experiences. A common application of conversational AI is found in contact centers: self-service virtual agents.

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Shared by AWS Machine Learning March 19, 2022